The Transport Strategy Centre (TSC), Imperial College, London which manages CoMET and NOVA benchmarking groups, will be conducting the “7th Online Customer Satisfaction Survey” from 9th March (Monday) – 05th April (Sunday) 2020. The main objective of the survey is to know what the commuters think about various aspects of Metro Operations. Suggestions of commuters on improving the quality of service are also welcomed.
Commuters who wish to participate in the Survey can visit DMRC’s official website www.delhimetrorail.com and submit the Survey online by clicking on the given links. The Survey form will be available in both Hindi and English languages.
Commuters will be able to give their feedback on all the important aspects of Metro functioning such as:
- Overall Satisfaction
- Availability
- Accessibility
- Reliability
- Information availability
- Quality of Service
- Customer car
- Safety & Security
- Ease of Use
- Information Prior to Travel and During the Travel
- Comfort
- Crowding
- Security
This survey organized by TSC is being conducted by Metros across the world at the same time to find out what their passengers think of the service being provided to them. The results of the survey will help to understand aspirations of commuters and further improve our services.
Souce: DMRC
