Noida Metro Rail Corporation (NMRC) Ltd. has invited online open e-Bids from interested Bidder/s to submit their proposals as per provisions of this Request for Proposal Document (RFP) to appoint a business efficiency advisor.
- Tender Reference Number: NMRC/Consultant/213/2022
- Name of Work: Request for Proposal (RFP) to appoint business efficiency advisor.
- Period of Contract: 02 Years
- EMD: INR 98 Thousand
- Document Download / Sale Start Date: 18th August, 2022
- Document Download / Sale End Date: 09th September, 2022
- Pre-bid Meeting: 24th August, 2022
- Bid Submission Start Date: 18th August, 2022
- Bid Submission End Date: 09th September, 2022
- Bid Opening Date: 09th September, 2022
General:
- Noida and Greater Noida are being developed as the satellite towns to New Delhi and more and more people from Delhi and other areas are shifting to these towns in search of fresh air, greenery and better infrastructure. There is a need to provide an efficient, reliable and comfortable transportation system for the population intending to settle in these towns and also the public coming to these areas for education, service and business.
- Noida Metro Rail Corporation is a Special Purpose Vehicle (SPV) formed for planning and executing urban transport projects in Noida, Greater Noida regions. The Company desires to provide a world class Public Transportation System with state-of-the-art technology. As such, the overarching criterion for setting up of the Company is to help create an efficient, safe, reliable, economical and affordable public transport system.
- There is an existing Aqua Line of the Noida Metro that began operations on 26 January 2019, starting at Noida Sector 51 station and terminating at the Depot station in Greater Noida. The corridor consists of 21 stations out of which 15 are in Noida and 6 in Greater Noida and has a total length of 29.707 km. Additionally, a few extensions of the metro lines have been planned for the future:
- Sector – 51 to Knowledge Park – V corridor (14.958 Km)
- Sector – 142 to Botanical Garden corridor (11.56 Km)
- Depot Station to Boraki corridor (2.6Km)
Scope of Work:
- The selected Bidder is expected to provide following services:
- Part 1: Non-Fare Box and Process Interventions support – To enhance revenue enhancement potential of NMRC
- Part 2: First and Last Mile Connectivity/ Mobility Marketplace support – To enhance the first and last mile connectivity and thereof ridership of the corridor
PART 1: (Non-Fare Box and Process Interventions) – 2 years
- NMRC is undertaking Property Business as well as Property Development initiatives to enhance the non-fare box revenue.
- Property Development refers to asset monetization of 50 hectares of land that shall be allotted to NMRC from Noida and Greater Noida Authority.
- Property Business refers to activities such as Licensing of Co-Branding Rights, Internal and External Advertisement Spaces, Commercial Spaces/ Kiosks/ Vending zones, Parking Rights, etc. which add non-fare boxes to the organisation.
Metro-The Advisor shall:
- Provide innovative ideas/ solutions for NMRC to enhance non-fare box revenue including Property Development and Property Business activities as mentioned above (including but not limited to Licensing of Co-Branding Rights, Internal and External Advertisement Spaces, Commercial Spaces/ Kiosks/ Vending zones, Parking Rights, etc.)
- Facilitate planning of a Museum as NMRC intends to develop a Museum, which is spread across 200-250 sqm in unpaid area at one of the Metro Stations in order to educate the public at large (categorically children) and trainees about innovative dimensions/ aspects of the metro system.
- Undertake financial analysis pertaining to the Property Development and Property Business streams.
- Identify and define innovative ways to grow, improve, and protect NMRC’s business and functions. This assistance may require help through limited primary research and continuous secondary research into the sector, market and ecosystem.
- Undertake leading practice study (in India/ Abroad) – limited primary and detailed secondary research, as and when required.
- The Consultant shall be expected to advise NMRC pertaining to matters of first and last mile connectivity (such as operational efficiency/ citizen experience) through limited primary research and continuous secondary research, as and when required.
PART 2: (First and Last Mile Connectivity/ Mobility Marketplace) – 6 months
- NMRC would like to develop a mobility marketplace for creating mobility networks using open and standardised mobility protocols. Pertaining to this objective, the Consultant is expected to provide following services.
- Understand the rideshare landscape in Noida and Greater Noida Region including:
- Point to point
- First and last mile connectivity
- Organized
- Unorganised etc
- Understand critically the current as well as envisaged mobility services to be provided by Noida Metro such as:
- Metro
- Bus
- Parking
- EV charging
- Undertake Focus Group Discussions(FGDs) with various mobility service providers to understand their issues and requirements. The Focus Group Discussions shall be undertaken with but not limited to:
- Taxi drivers/association
- 2W mobility providers
- Bike sharing operators
- E-rickshaw drivers
- Existing vendors for mobile app and payments
- Prepare SOPs for on boarding of service providers, undertaking KYC, blacklisting, tariff fixation, etc.
- Undertake three workshops with mobility service provider (e-rickshaw, auto-rickshaw and Taxi) groups to sensitise them regarding the advantages of open mobility network vis a vis existing rideshare platforms.
- Create a comprehensive document highlighting findings of FGDs and requirements of each mobility service provider.
- Develop a blueprint of open mobility network envisaged keeping Noida metro at centre of the network enabling end to end journeys.
- Assist NMRC in preparing a business case i.e., undertake relevant documentation/collateral for engaging with different stakeholders at NMRC including feasibility assessment of upgrading existing apps or developing a new app (as the case may be).
- Conceptualise a Proof of Concept for validating the mobility marketplace concept on open protocols.
- Prepare phase-wise roadmap for implementation.
- Drafting Standard Operating Procedures (SOPs) and business rules for on boarding various service providers including but not limited to mobility service providers, charge point operators, food delivery, local businesses, content providers, etc.
- Undertake hand-holding sessions for assistance around on boarding, app usage, troubleshooting, receiving payments, providing invoicing etc.
- Undertake discussions with existing System Integrator of NMRC for exploring possibility of augmenting the existing Noida Metro app.
- Create functional and technical documentation for development of Rider as well as Partner app.
- Prepare RFP for selection of app developer (if required) and assist NMRC in bid process management.
- Assistance in on boarding App developer who will develop rider as well as partner app and undertake hosting, operation, update and maintenance activities.
- Assistance in monitoring app development on principles of intuitiveness, efficient UX, app functionalities and testing.
- Assistance in app roll out and live support.
Tender documents can be downloaded from e-tendering website http://etender.up.nic.in
Source: NMRC -Tender | Image Credit (representational): NMRC
