RailTel invites tender for annual maintenance contract for Video Surveillance System installed at 10 stations under Northern Region for 3 years

RailTel Corporation of India has invited tenders for Annual maintenance contract for preventive maintenance and fault rectification of Video Surveillance System installed at 10 stations under Northern Region of RailTel for three years and extendable by one year on same terms & conditions.

  • Tender Reference Number: GEM/2022/B/263073
  • Name of Work: Annual maintenance contract for preventive maintenance and fault rectification of Video Surveillance System installed at 10 stations under Northern Region of RailTel for three years and extendable by one year on same terms & conditions.
  • Estimated Cost of Work: INR 46,51,718 Lakh
  • EMD: INR 93,100 Thousand
  • Contract Period: 03 Years
  • Document Download / Sale Start Date: 12th October, 2022
  • Document Download / Sale End Date: 07th November, 2022
  • Bid Submission Start Date: 12th October, 2022
  • Bid Submission End Date: 07th November, 2022
  • Bid Opening Date: 07th November, 2022

Scope of work:

  • The broad responsibility of the contractor under the scope of work for this tender shall be as under:
    • Regular check of all VSS assets installed at mentioned 10 stations as per SOR.
    • Compliance of maintenance schedule as per conditions given.
    • Immediate corrective action shall be taken as per site condition and guidance of EIC .
    • All the Required standards shall be maintained.
    • Submission of test results and inspection report jointly verified by RailTel and Tenderer’s authorised representative. As per Schedule of Requirement.

The AMC should cover the maintenance of the following:

  • The Comprehensive Annual Maintenance Contract is for the maintenance of Video surveillance systems at 10 stations at Delhi/NCR,Prayagraj & Delhi Territory over NR.
  • The AMC shall be comprehensive in nature. Contract is for the Maintenance/ Replacement / Servicing of the items like different types of cameras, video display units, switches, Servers, Storage devices, cables, etc of the entire system under AMC. Operating System & other required softwares of Server.
  • The AMC also includes checking the continuity of all OFC cables, Data cables, Electric cables, Earth, replacement of defective parts with new/serviceable parts. (Theft excluded).
  • AMC includes Preventive maintenance and upkeep of all Hardware, Software & peripheral equipment, Cabling, Electrical installations for smooth working of VSS and attending to failures on emergency basis for the entire system of VSS, throughout the AMC period. Preventive maintenance shall be carried out to ensure fault free service. Normally it must be done once in a month as a part of AMC.
  • Testing, localizing & Attending failures and total system break-downs, on advice of NOC, RailTel Section Manager & its representatives.
  • Periodic inspection (Monthly) should be carried out to test, record the parameters, adjust and check up proper working of all systems and to take preventive action to avoid failure.
  • Carrying all maintenance activity as per the scope of offer & guidance of Manager.
  • Any number of visits may be required during failures and restoration of the system.
  • AMC cost is inclusive of transportation and accommodation charges for team members during all above visits.
  • RailTel need not pay for any additional cost for visit for special support resources, during currency of the AMC Contract.
  • The repaired cameras & other items shall be warranted to perform to publish specifications and to be free from defects in workmanship and material under normal and proper use and maintenance. The firm should keep its Service Engineer with adequate spares (10% of installed population of Equipments, including SFP, patch cord, pigtails etc.) to maintain the interruption free system during currency of AMC.
  • Any failure must be restored within max. 48 hrs from the time of failure. Recoupment of spare material (which was used for rectification of the system in case of failure) to be done immediately.
  • Comprehensive AMC also includes software programming in connection with the addition and up gradation of the system as per RDSO requirement will be carried by the tenderer at a mutually agreed additional cost or as per the cost advised by RDSO. Any relocation / removal / re-fixing / orientation & re-focusing to the existing cameras/ devices, as per requirement of Rly. Administration, to be done at no extra cost.

Scope of Maintenance:

  • The scope of AMC covers Comprehensive Maintenance and upkeep of all the hardware, software of VSS system for full functionality of the system as per RDSO specification.
  • The scope of AMC covers Preventive Maintenance of the systems for which periodical visits to every site should be made so as to keep the equipment in good working condition.
  • The scope of AMC covers Breakdown Maintenance under which each and every minor and major breakdown of the systems reported by RailTel representatives should be attended and the restoration of the system to be done by substituting with spares, if required.
  • The scope of AMC covers repair / replacement of defective cameras / devices either in hardware or in software or in service support form.
  • Schedule to be followed by the contractor during the Comprehensive Annual Maintenance Contract (a) Health monitoring of the complete system. (b) Every scheduled visit, inventory of all cameras / devices/ peripherals should be specified clearly to RailTel Manager incharge, mentioning the number and type of faulty cameras / Equipments and action taken.

Eligibility:

  • The tenderer must have successfully completed any of the following during last 07 (seven) years, ending last day of month previous to the one in which tender is invited:
    • Three similar works each costing not less than the amount equal to 30% of advertised value of the tender, or
    • Two similar works each costing not less than the amount equal to 40% of advertised value of the tender, or
    • One similar work each costing not less than the amount equal to 60% of advertised value of the tender.

About RailTel:

  • RailTel, a “Mini Ratna (Category-I)” Central Public Sector Enterprise under Ministry of Railways, is one of the largest neutral telecom infrastructure & ICT Solutions & Services providers in the country, owning a Pan-India optic fiber network covering several towns & cities and rural areas of the country.
  • Along with a strong and reliable network of 61000+ RKM of Optic fibre, RailTel has two MeitY empaneled tier III data centres as well. With its Pan India high-capacity network, RailTel is working towards creating a knowledge society at various fronts and has been selected for implementation of various missionmode projects for the Government of India in the telecom field.
  • RailTel offers a bundle of services like, MPLS VPN, Telepresence, leased line, Tower Co-location, Data center services etc. RailTel is also working with the Indian Railways to transform railway stations into digital hubs by providing public Wi-Fi at railway stations across the country and 6100+ stations are live with RailTel’s RailWire Wi-Fi.

The complete documents can be downloaded from https://www.ireps.gov.in


Source: RailTel -Tender | Image Credit (representational): RailTel