Skylark Infra Engineering bags contract for Provision of Ticket Vending Services at Metro Stations of Gurugram Rapid Metro

The Delhi Metro Rail Corporation Ltd. (DMRC) has issued a Letter of Acceptance (LOA) to M/s Skylark Infra Engineering Pvt. Ltd. for Provision of Ticket Vending Services at Metro Stations of Phase-I Section of Rapid Metro.

  • Tender Ref No: OOMisc-931
  • Contract Value: INR 4.56 Crore
  • Work Completion Period (in days): 1461


The objective of the contract is to provide Ticket Vending services at metro stations of Rapid Metro and associated locations for time period and fulfil all statutory requirements as stipulated in the Contract. In full recognition of this objective, and with full acceptance of the obligations, liabilities and risks which may be involved, the Contractor shall undertake the execution of the Services.

Scope of work:

According to the tender document, Contractor shall be required to execute the Ticket Vending Services with its own suitable uniformed and trained manpower with the specifications as determined by Rapid Metro. The services may be required at the metro stations and other locations, as deemed fit, by Rapid Metro. Brief of the required services, working requirement and area of deployment is detailed as under: –

  • Issuing Contactless Smart Tokens / Contactless Smart Cards from Ticket Office Machines (TOMs) / other authorized mediums installed at the stations / other locations of Rapid Metro. The personnel, so deployed, may be asked to perform associated / related works. They will be required to ensure cleanliness in and around their workplace.
  • The above services may be required in the following sections of Rapid Metro (as a whole or in part): 
LineSection / Stations
Phase-I Section of Rapid MetroSikanderpur Station, Phase-2 station, Belvedere Tower Station, Cyber City Station, Moulsari Avenue Station, Phase-3 Station and call centre at OCC Building
  • As per the tender document, the contractor may be asked to provide other Services also viz.: –
    • Protection of Rapid Metro property, personnel & passengers against harm/theft/damage.
    • Manning Rapid Metro Automatic Fare Collection (AFC) Gates for prevention of token loss/misuse and to guide/inform passengers regarding use of AFC Gates and penalties in case of violations.
    • Crowd management at station areas like Platforms, Lifts, Escalators, Circulating Area, etc.
    • Guidance to commuters regarding Rapid Metro system, good behaviour & etiquettes.
    • Obtaining and recording/survey different commuter services data.
    • Regulate access control at nominated places of deployment; prevent misuse of premises and facilities.
    • Undertake fire fighting operations with available equipment and resources.
    • Any other job as assigned by Rapid Metro for the benefit or facilitation to commuters.

Source: DMRC-Tender Update | Image Credit (representational): Gurugram Rapid Metro