Delhi Metro expands WhatsApp-based ticketing system to all lines and also launches ‘Delhi Metro Rail App’ in Hindi

The vision of DMRC is ‘Commuting experience in Delhi Metro to be a customer’s delight’. Recognizing that purchasing tickets is a pivotal part of the overall commuting experience, DMRC is proud to introduce a strategic initiative aimed at enhancing the ease of booking tickets for all Delhi Metro travellers.

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The core principle guiding this program is the diversification of ticket procurement channels through various digital modes, including UPI, Credit/Debit cards, and more. DMRC is committed to simplifying and modernising the ticket booking process, ensuring passengers have a convenient and hassle-free experience.

In recent times, DMRC has rolled out multiple initiatives such as QR ticketing via the Mobile App, Ticket Vending Machines, Ticket Windows, WhatsApp (on the airport line), and PayTM/ PhonePe (on the airport line), all of which accept popular digital payment methods.

In this direction, DMRC announced the expansion of its innovative WhatsApp-based ticketing system. After a successful launch on the Airport Express Line in May this year, DMRC has now extended this cutting-edge service to cover all lines in the Delhi National Capital Region (NCR), including the Gurugram Rapid Metro in collaboration with Meta and their authorised partner Pelocal Fintech Pvt. Ltd.

Since its introduction on the airport line earlier this year, passengers have been experiencing the convenience of this service. Passengers can now simply send a message with the text ‘Hi’ to +91 9650855800 on WhatsApp or scan the provided QR code to effortlessly purchase metro tickets using their smartphones across the whole network.

This user-friendly WhatsApp chatbot is available in both English and Hindi, catering to a wide range of metro riders. The service now extends its reach across the entire DMRC network covering all stations, including Gurugram Rapid Metro Corridor. With the introduction of this WhatsApp-based ticketing system, metro travellers now have the convenience of purchasing tickets with just a single click, from the comfort of their homes or workplaces.

Commenting on this groundbreaking initiative, Dr. Vikas Kumar, Managing Director of Delhi Metro Rail Corporation (DMRC), stated, “Providing metro commuters with the option to purchase metro tickets through a simple chat will significantly enhance their travel experience. WhatsApp is the preferred messaging platform for the majority of Indians, and buying a metro ticket will now be as easy as messaging a friend or family member. We are confident that this integration will encourage more commuters to choose the Delhi metro as their preferred mode of travel.”

Mr. Ravi Garg, Director, Business Messaging, Meta in India said, “Our goal is to simplify the transit experience for WhatsApp users, and this is another step in that direction. Every day, millions of commuters rely on the Delhi metro to reach their desired destinations, and we are thrilled to provide this ticketing experience within their WhatsApp chats.”

Key Features of the WhatsApp Ticketing Service:

  • Up to a maximum of 6 QR tickets can be generated by a user in a single time.
  • Tickets can be booked between 6 am to 9 pm for all lines and from 4 am to 11 pm for the Airport Line (Orange Line).
  • Ticket cancellations are not allowed in WhatsApp Ticketing.
  • A marginal convenience fee will be applied to transactions made via credit/debit card, while no convenience fee will be charged for UPI-based transactions.
  • Up to a maximum of 6 QR tickets can be generated by a user in a single time.

Delhi Metro’s WhatsApp-based ticketing system across all lines promises to revolutionise the way metro tickets are purchased, offering commuters a hassle-free and efficient way to travel. DMRC remains committed to continually enhancing the metro experience for its passengers, and this collaboration with Meta is a testament to that commitment.

DMRC ‘Delhi Metro Rail App’ is now available in Hindi:

In a step towards further enhancing passenger convenience, Delhi Metro Rail Corporation (DMRC) unveiled its mobile application ‘Delhi Metro Rail’ in Hindi. The app was available so far only in English. This launch comes as a testament to DMRC’s commitment to the “Digital India” initiative, aimed at providing government services electronically with improved online infrastructure and inclusivity.

  • The state-of-the-art mobile app in Hindi inaugurated which marks a significant milestone in DMRC’s mission to provide world-class digital platforms for Metro users in Hindi as well. The DMRC website has been functioning as a bilingual platform in both English and Hindi.
  • DMRC mobile App ‘Delhi Metro Rail’ is available on Google Play Store for Android and Apple devices and has undergone continuous improvements. The app and the website both include interactive route maps, advanced station search options, real-time first and last train time calculators, and next and nearest station alerts on the app.
  • This bilingual platform, available in both Hindi and English, caters to a wider audience and aligns with DMRC’s commitment to inclusivity. The website and mobile app also prioritise passenger needs by integrating real-time information on train movements, fare calculations, and station details, thus replacing the static nature of the previous website.

The Hindi application was launched by Smt. Anshuli Arya, IAS, Secretary, Rajbhasha Department, Ministry of Home Affairs, Govt. of India on the occasion of the concluding of the ‘Hindi Pakhwada’ during which a number of activities were organised for the employees in order to promote and encourage progressive use of Hindi in the official works. In the presence of Dr. Vikas Kumar, Managing Director, DMRC, the Chief Guest Smt. Arya awarded prizes to the winners of the various competitions organised for the DMRC employees during the ‘Hindi Pakhwada’.

Source: DMRC- Press Release | Images Credit: DMRC