Delhi Metro introduces cutting-edge crew management system for enhanced operational efficiency

In a groundbreaking initiative aimed at streamlining operations and enhancing efficiency, the Delhi Metro Rail Corporation (DMRC) has unveiled its cutting-edge Crew Management System (CMS). This indigenous system promises to revolutionise the workflow of over 1200 train operators and associated activities within the DMRC network.

More Details:

The Delhi Metro Rail Corporation (DMRC) launched the state-of-the-art Crew Management System (CMS) to meet the unique needs of its over 1200 train operators and other related activities. DMRC’s Managing Director, Dr. Vikas Kumar unveiled the new system from the Crew Control Centre located at Yamuna Bank Metro station in the presence of other senior officials.

CMS Will Offer:

  • The CMS offers an efficient and user-friendly automated solution for managing various day to day tasks digitally through specially designed and developed Kiosks which are installed at 14 Crew Control Centres/depots located across the network on all its operational lines.

  • The train operators can now sign on/off their duties through these digital kiosks in an integrated manner wherein, breath analyser test, biometric attendance and live photo of the Train Operator is done/captured instantly.
  • Similarly, CMS will now enable preparation of their roster duties, leave requests, line defects, staff claims, grievances and leave scheduling etc. electronically.
  • Earlier, the staff had to update these information/data manually and also maintain registers consuming extra time and effort.
  • This system has now eliminated the need for maintaining a number of registers, which as per an estimate were consuming around 5 lakh pages annually, equivalent to 417 trees being cut for the purpose.

  • The CMS works on online as well as on offline mode and is also available as a Web application, KIOSK application and Mobile application.
  • With the help of this new technology, the Line Supervisors/Train operators can report to all concerned in real time if they notice any defect or issue pertaining to Rolling Stock, Track, OHE, Civil works etc.
  • The CMS is designed to integrate seamlessly with existing train operation systems, making implementation swift and hassle-free.
  • Its intuitive and user-friendly interface ensures a smooth user experience and minimal training requirements.
  • With real-time visibility into crew availability, train operators can be deployed more effectively, ensuring the right crew members are assigned to each train or shifts which will minimise delays to train services and will enhance the reliability and customer satisfaction.

Recent Developments by DMRC:

  • In recent times, Delhi Metro has introduced a number of such innovative measures for organisational as well as public benefit.
  • This includes, introducing an indigenously developed software called STAMP (System for Tracking and Monitoring Project) to monitor the progress of its construction projects.
  • DMRC launched the Public Complaint Management System (PCMS) which will help in expedite, accuracy and accessibility of the complaints management infrastructure already in place.

With these advancements, DMRC continues to lead the way in operational excellence, setting new standards for efficiency, reliability, and customer service in the public transportation sector.

Source: DMRC – Press Release | Images Credit: DMRC

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