Navi Mumbai Metro embarks on AFC System Upgrade: A milestone in metro modernization

Maharashtra Metro Rail Corporation Limited (MMRCL) has initiated a transformative step towards enhancing commuter experience and efficiency on the Navi Mumbai Metro Line-1 network. With the introduction of a tender for the Upgradation/Replacement of the existing Automatic Fare Collection (AFC) System, Navi Mumbai Metro is poised for a significant technological leap.

Brief about Tender Submission:

Name of the Work: Design, Manufacture, Supply, Installation, Testing and Commissioning of Automatic Fare Collection (AFC) System for Upgradation/Replacement of existing Navi Mumbai Metro Line-1 Network including Back Office. (On behalf of CIDCO).

Tender Reference Number NM1-TL-05/2024
EMD (in Rs.) 5,31,000/-
Contract Period 06 Months
Document Download/Sale Start Date 23rd Jan, 2024
Bid Submission Start Date 23rd Jan, 2024
Bid Submission End Date 28th Feb, 2024
Pre Bid Meeting Date 02nd Feb, 2024
Bid Opening Date 29th Feb, 2024

Scope of Works:

Design, supply, Installation, Testing and Commissioning of AFC system by Re-Engineering/ up-gradation of the existing Stations AFC Automatic Gates (AG), Ticket Office Machine (TOMs)/ Excess Fare Office (EFOs), Station Computer (SC) and Central Computer (CC) including Hardware & Software to support Contactless Smart Cards (Type A) for certain time, all NCMC, Paper QR ticket, Mobile QR ticket, Message Based Ticketing, Web ticketing and NFC Media.

It also includes Design, Supply, Installation, Testing and Commissioning of Central Computer System (CCS), Acquirer Bank/FI for NMML-1. The proposed solution shall work seamlessly for distributing the passenger movement and day to day Data /Reports. Station wise list of equipment and available spares are given in Appendix -1. The delivery includes all the items, which have not been included in this list but are part of proposed solution and are required for implementation at all levels: Central level, Station or Equipment level.

The AFC System shall support a Fare Table of minimum 512 Stations and 64 fare zones. The Central system should be scalable and integrable for NMML-1 future extensions and other service providers as well as number of lines / stations / equipment and smart cards by addition of extra hardware. The system shall support interoperability with different operators as per interface requirements and NPCI and MoHUA guidelines for NCMC and QR ticketing respectively.

System shall meet existing NMML-1 business rules and shall be designed keeping in view of future Business Rules expansion/modification requirements. The Contractor shall follow the schedules of works and supply and shall complete the sections of the works by the key dates set out in the tender document. Complete interface of AFC equipment with Acquirer Bank/FI. Handle issuance of NCMC cards and Customer grievance redressal at NMML-01 stations.

Provision of Mobile and web application for NMML-01 that integrates with AFC system and includes the maintenance and support during the contract period. The Upgrade process shall not affect the existing revenue operations at any point/ location at any time. The contractor shall strictly adhere to this and shall coordinate with the Employer/Engineer/O&M Operator for the same.

Any Engineering work required to be carried out at the site (viz. laying the cable or any other activity), the contractor shall have the sole responsibility to restore the same as it is conditioned immediately to ensure the uninterrupted revenue services during this transition phase also.

The contractor shall develop the mobile application with the minimum features mentioned below:

  • Issue/Cancel QR-Ticket
  • Top-up of the Cards.
  • Real-Time Train Time Table Information
  • Feedback and Grievances/ Complaints.
  • Integration with third party apps like PayTM, ONDC, Makemytrip etc.

The scope encompasses a comprehensive overhaul, encompassing the re-engineering/upgradation of existing station infrastructure, including Automatic Gates, Ticket Office Machines, and Station Computers. Moreover, the AFC system will facilitate seamless integration with Contactless Smart Cards, NCMC, QR ticketing, and mobile-based ticketing solutions.


  • Minimum average annual turnover of INR 42.48 Crores (or USD equivalent) equivalent calculated as total certified payments received for contracts in progress and/or completed within the last 5 (five) years.
  • Last five years shall be (FY 2018- 19, 19-20, 20-21, 21-22 and 2022-23) In the case of Companies, which follows Financial Year as Calendar Year (January to December), data for 2015 shall be treated equivalent to the data of FY 2015-16 and so on.

Work Experience:

  • Bidder should be a Scheduled Bank under Second Schedule to the RBI Act / Payment bank licensed as per Payment Bank by RBI under Section 22 in the Banking Regulation Act/ AFC service provider / AFC Integrator duly incorporated under the relevant statutes and regulations since the last seven years.

Implications for Commuters:

Upon completion, the upgraded AFC System promises a seamless travel experience for commuters, with advanced ticketing options, enhanced customer support, and streamlined revenue management.

Significance of the Initiative:

The initiative underscores Navi Mumbai Metro’s commitment to cutting-edge technology and operational excellence. By embracing state-of-the-art AFC solutions, the metro network aims to streamline fare collection, enhance passenger convenience, and pave the way for future expansion and interoperability.

Future Outlook:

The tender signifies Navi Mumbai Metro’s unwavering commitment to modernization and innovation, setting the stage for a technologically advanced and passenger-centric metro network.

As Navi Mumbai Metro embarks on this transformative journey, commuters can look forward to a future of enhanced mobility, convenience, and efficiency. Stay tuned for further updates as the metro network evolves to meet the evolving needs of the city’s residents and visitors alike.

Sale of document, e-Payment procedure, submission and other details are available on Maha-Metro tender portal under section in e-tender portal

Source: MMRCL- Tender | Image Credit (representational): Nagpur Metro